Once the website has officially launched, PalmettoSoft offers a 30 day warranty period for any type of development work we do. The first step of this process is to notify the client by email that the warranty period has begun. During that period, we ask our customer to vigorously test their website for any bugs or errors. These issues include, but are not limited to:
During the warranty period, our team will quickly fix any of the above errors free of charge. However, it is also very important for the client to understand what is considered “new work,” which not covered under the warranty period. New work is basically any additional work request that was not agreed upon in the client’s initial proposal and any supporting documentation. New work includes, but is not limited to:
Any of the above requests will require a Change Order, which can affect the timeline, expectation and price of the project.
First, I want to say that PalmettoSoft is a great company to work with. Very hands-on and responsive and pro-active – I wish we had started together a few years ago! I TRULY appreciate all of the extra effort your team has put into my account.
PalmettoSoft has played an integral role in optimization of our website. The team took the time to understand our unique business model and is constantly offering suggestions in ways to garner more traffic to our website. Their up-to-date knowledge on SEO strategies has propelled our site to the 1st page of all the major search engines which in turn increases traffic to our site and dollars to our bottom line!
Rhett, this Newsletter that PalmettoSoft developed for us looks awesome; you and your team crushed it.
Thanks for your service and it looks like we are making our way to number one on Google.
I'm excited about our new “Benefits Connection” page!!! LOOKS FANTASTIC!!!
From all us at Nano Environmental Solutions, we truly appreciate your commitment to us and the digital recognition we are working to provide to our customers through PalmettoSoft's guidance.
I understand and appreciate you taking care of this (updated their vendor list)! Have a great day!